Terms of service

Last updated: 15/06/2025

Welcome to WILD HONEY FLOWERS! The terms “we”, “us” and “our” refer to WILD HONEY FLOWERS, a business dedicated to providing high-quality natural spices such as Ceylon cinnamon, cardamom, clove, and related products. By using our website and purchasing from our online store, you agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including any additional terms and policies referenced herein or available by hyperlink.

Please read these Terms carefully before accessing or using our website. If you do not agree to all the terms and conditions of this agreement, then you may not access the site or use any services.

1. ONLINE STORE TERMS

By agreeing to these Terms, you represent that you are at least the age of majority in your jurisdiction or that you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction (including but not limited to intellectual property laws) when using our Services.

2. OUR PRODUCTS

All products sold by WILD HONEY FLOWERS are natural and may vary slightly in appearance, aroma, and texture. This is a normal feature of organic and sustainably sourced spices such as cinnamon, cardamom, and clove.

We strive to represent each product as accurately as possible via photos and descriptions, but we cannot guarantee that your device’s display of any color or image will be accurate.

We reserve the right to limit the sales of our products or Services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis.

3. ORDERING & ACCOUNTS

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your device.

Products are for personal use only and not for resale or export, unless explicitly agreed upon with WILD HONEY FLOWERS.

We reserve the right to refuse any order you place with us. We may, at our sole discretion, limit or cancel quantities purchased.

4. PRICING & PAYMENT

All prices are listed in SGD and are subject to change without notice. Prices may include applicable taxes where required.

Payment must be made at the time of purchase using the payment methods provided at checkout. We reserve the right to correct any errors or inaccuracies in pricing or product descriptions at any time without prior notice.

5. SHIPPING AND DELIVERY

We ship to the regions listed on our Shipping Policy page. Shipping times may vary based on location and season.

Due to the natural and organic nature of our products, we take special care in packaging to preserve freshness and quality. However, we are not responsible for delays caused by shipping carriers or customs.

Shipping costs are calculated at checkout. Any customs duties or taxes for international orders are the responsibility of the buyer.

6. RETURNS AND REFUNDS

Due to the nature of our food-grade products, we do not accept returns unless the item arrives damaged or incorrect.

If your order arrives in poor condition or you received the wrong product, please contact us at [your contact email] within 7 days of receipt with photos and order details. We will review and provide a refund or replacement if eligible.

7. THIRD-PARTY TOOLS AND LINKS

We may provide access to third-party tools or links over which we neither monitor nor have control. We are not responsible for the content or accuracy of any third-party materials.

Use of third-party services is entirely at your own risk and discretion.

8. PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy, which explains how we collect, use, and share your data.

9. PROHIBITED USES

You are prohibited from using the site or its content:

for any unlawful purpose;
to solicit others to perform or participate in unlawful acts;
to violate any laws, rules, or regulations;
to infringe upon our intellectual property;
to upload or transmit viruses or any malicious code.

We reserve the right to terminate your use of the Services for violating any of the prohibited uses.

10. DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee that your use of our Services will be uninterrupted, timely, or error-free.

Products are provided “as is” and “as available.” WILD HONEY FLOWERS disclaims all warranties, express or implied, including but not limited to merchantability or fitness for a particular purpose.

In no case shall WILD HONEY FLOWERS, its owners, employees, affiliates, or suppliers be liable for any injury, loss, or claim related to the use of our products or website.

11. INDEMNIFICATION

You agree to indemnify and hold harmless WILD HONEY FLOWERS from any claims or demands, including reasonable attorney’s fees, arising from your breach of these Terms or your violation of any law or third-party rights.

12. CHANGES TO TERMS

We reserve the right to update or change any part of these Terms at our discretion. Any changes will be posted on this page with the updated date. It is your responsibility to check periodically for updates.